I wrote about the one content moderation rule that tech platforms follow with absolute consistency: If a decision becomes too controversial, change it. https://onezero.medium.com/the-one-rule-of-content-moderation-that-every-platform-follows-ab6323e0e293 …
It's tempting to think that the inconsistency itself is the problem. Certainly it gives fodder to conservatives to accuse the platforms of caving to "mob rule." But the inconsistency is a symptom of a deeper issue: The rules weren't well thought-out in the first place.
I talked with two experts who have been studying online speech moderation from different angles: @davidakaye & @jmgrygiel. Both agreed tech platforms are failing us, and offered interesting (and slightly different) solutions. https://onezero.medium.com/the-one-rule-of-content-moderation-that-every-platform-follows-ab6323e0e293 …
I like @davidakaye's idea that what's missing from corporate regulation of online speech is an equivalent of "case law." Even when companies *are* applying their rules consistently, we can't tell, because the process and precedents they're relying on are totally opaque.
I found @jmgrygiel's lens maybe even more compelling. They argue that companies like FB, Google, and Twitter changing their stances in the face of a backlash is not a sign that the system is broken, but actually a crucial component of the feedback loop.
The last tweet in this tweetstorm (I promise, maybe) is that I really wanted to put "Calvinball" in the headline but @bryanrwalsh & @dlberes said no because they are wise and also mean but mostly wise.
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