“Went in for a keyboard replacement, they decided it needed a logic board. Got back home, it didn’t turn on, so back to the store. Apple replaced the entire machine because it’s had 3 major repairs in 12 months.”, employee just trying to get work done on a MacBook Pro. Disgrace.
This is just normal course of business at Basecamp. Every single month we have employees taking their machines back to Apple for the second, third, fourth, or fifth repairs of their broken MacBook Pro keyboards. Apple keeps claiming “small minority”. Bullshit.
Seriously, nothing has eroded my trust in Apple’s capacity as a computer maker as their inability to come clean on the utter catastrophe that is the butterfly keyboard design. If ever there was a worthy cause for a class-action lawsuit to take them to the cleaners.
You can follow @dhh.
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