Janelle Shane @JanelleCShane I blog at aiweirdness.com/. My book "You Look Like a Thing and I Love You" is out Nov 5th! Research Scientist in optics. she/her. wandering.shop/@janellecshane Oct. 08, 2019 1 min read

“Widely accepted ethics and CA state law dictate that consumers have a right to know when they are talking to a nonhuman entity, but disclosures that meet general FTC standards can disrupt the flow of calls and make would-be customers turn cold.” ht @ruchowdh

Bots should disclose themselves, not just for the sake of the customers, but for the sake of human workers.

If companies complain that disclosing a bot breaks the flow of conversation, I would argue that those companies aren't good at building bots. There are plenty of fun or unobtrusive ways to let people know they're talking with a bot.

You can follow @JanelleCShane.


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