1/ Just a different kind of leader to be studied.
He cares about customers because what is GOOD for them is GOOD for business, is GOODS for shareowners.
Your margin is his opportunity.
And so is your long wait time.
2/ Horrific disgusting tragic @lyft story with someone we know and my wife has asked me not to share. CEO is now on top of it but we are monitoring closely to see
3/ A single event can wreck havoc rippling through a company —as we saw @Starbucks recently—both quantitatively (financial) + qualitatively (reputation). A small doing can lead to huge undoing.
As Buffett said:
Lose money, I’ll be forgiving.
Lose reputation, I’ll be ruthless.
You can follow @wolfejosh.
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